Refund Policy

1. Our promise

NeoClean Home Care wants you to be satisfied with every order. This Refund Policy explains when you can request a return, replacement or refund. It applies to purchases made on this website. Please also read the product label before use.

2. Return window

You may request a return or replacement within 7 days of delivery if:

• The product received is damaged, leaking, or defective; or
• You received the wrong item or wrong size; or
• The package is incomplete compared to what was ordered.

Please share unboxing photos or a short video with the order ID. This helps us process the request faster with the courier.

3. Conditions for a valid return

• The item should be unused, with original seal, cap and packaging intact, except where the issue is a manufacturing defect or leakage found on opening.
• Batch number, MRP and product name on the pack should be readable.
• Returns are not accepted if the product was used, mixed with other chemicals, stored incorrectly, or damaged after delivery due to mishandling.
• Free gifts, samples or opened hygiene-sensitive packs may not be returnable unless they arrived damaged.

4. How to raise a request

Email neocleanhomecare@gmail.com or call +91 9365940932 with:

• Order ID and registered mobile / email
• Product name and quantity
• Reason for return, plus photos or video

Our team will review the request, usually within 2–3 business days, and share pickup or replacement instructions where approved.

5. Refunds

Once the returned item is received and inspected, we will:

• Issue a replacement of the same product, if it is in stock; or
• Refund the product amount to the original payment method, or as store credit if you prefer.

Refunds are typically completed within 5–7 business days after approval. Bank or UPI timelines may add a few extra days. Delivery charges are refunded only if the return is due to our error (wrong, damaged or missing item).

6. Cancellations

You may cancel an order before it is shipped by contacting us as soon as possible. After dispatch, the order follows the return process above. We may cancel an order if a product is out of stock or a payment fails; any amount collected will be refunded.

7. Non-returnable situations

We cannot accept returns or refunds where:

• The return window of 7 days has expired.
• The product was used for its intended purpose and you simply changed your mind after opening, unless required by applicable consumer law.
• Damage was caused by misuse, mixing products, or not following label directions.
• Proof of purchase / order ID is not available.

8. Damaged-in-transit orders

If the carton arrives badly crushed or leaking, please refuse delivery where possible, or photograph the package before opening and contact us the same day. We will arrange a replacement or refund after verification.

9. Consumer rights

This policy does not affect your statutory rights under the Consumer Protection Act, 2019 and other applicable Indian laws. If a product has a manufacturing defect, we will repair, replace or refund as required by law.