Privacy Policy

1. Who we are

NeoClean Home Care (“we”, “us”, “our”) respects your privacy. This Privacy Policy describes how we collect, use, store and share personal information when you visit our website, create an account, or place an order.

For privacy questions, contact us at neocleanhomecare@gmail.com or write to 21, Bhitorgangapur Part-2, Jarailtola Bazar, Silchar, Cachar, Assam-788127.

2. Information we collect

We may collect:

• Account & order details: name, email, phone number, billing and shipping address, pincode, and order history.
• Payment information: payment method and transaction references. Card or UPI details are processed by our payment partners; we do not store full card numbers on our servers.
• Website usage: pages viewed, device type, browser, IP address, and cookies or similar technologies used to keep you signed in and improve the site.
• Support messages: information you send through contact forms, WhatsApp, email or phone.

3. How we use your information

We use personal information to:

• Process, confirm and deliver orders, and send order updates.
• Create and manage your account, wishlist and checkout experience.
• Respond to enquiries, refunds, replacements and complaints.
• Improve our products, website and customer service.
• Send service messages and, where permitted, offers about NeoClean Home Care products. You can opt out of marketing at any time.
• Detect fraud, secure the website, and meet legal or tax obligations.

4. Sharing of information

We do not sell your personal information. We may share it with:

• Courier and logistics partners, so they can deliver your order.
• Payment gateways and banks, to complete transactions.
• IT, hosting and email service providers who process data on our instructions.
• Authorities, if required by law or to protect our legal rights.

These parties are expected to use your information only for the purpose for which it was shared.

5. Cookies

We use essential cookies to run the cart, login and checkout. We may also use analytics cookies to understand how the site is used. You can control cookies through your browser settings. Blocking some cookies may affect site features such as the shopping cart.

6. Data retention & security

We keep order and account records for as long as needed to fulfil the purposes above, including legal, tax and dispute-resolution requirements. We use reasonable technical and organisational measures to protect personal data. No internet transmission is completely secure; please use a strong password and do not share your login details.

7. Your rights

Subject to applicable Indian law, you may request access to, correction of, or deletion of your personal information, or withdraw consent where processing is based on consent. To do so, email neocleanhomecare@gmail.com. We may need to verify your identity before completing the request. Some records must be retained where the law requires it.

8. Children

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can delete it.

9. Updates

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Please review it periodically.